Case Study: Automating Agent Commission Calculations with ISP Cloud

Challenge:

Schools working with international student agents often faced significant challenges in managing
commissions. Agents, who guide students through the enrollment process, typically receive
payments based on tuition fees or credits earned. Before ISP Cloud, institutions relied on
spreadsheets, leading to:

• Manual and error-prone tracking
• Delays of several weeks in commission processing
• Frequent disputes with agents due to miscalculations
• Time-consuming reconciliations

Solution:

ISP Cloud introduced a dedicated Commission Module that automates and streamlines the
process of calculating and paying agent commissions. Key features include:

• Agent-specific commission rules (tuition-based or credit-based)
• Flexible formulas for different scenarios
• Automated calculation triggered by student enrollment and invoicing
• Real-time dashboards showing pending vs. paid commissions
• Full audit trail for transparency and accountability

Results:

With ISP Cloud, schools transformed their commission management process:

• Processing thousands of commissions in just 1–2 days instead of weeks
• Eliminating the majority of manual errors and disputes
• Improving transparency and trust with agents
• Freeing up administrative staff to focus on strategic priorities

Why It Matters:

Timely and accurate commission payments are critical to building strong partnerships with
international student agents. By automating the process, ISP Cloud enables schools to scale
enrollment efforts without adding administrative overhead. This results in higher efficiency, stronger
relationships, and better outcomes for both schools and agents.